Quality Initiative - Key Focus Activities (KFA)
| Year | KFA Project Name |
| 2010 | ◊ To establish an effective project management system so as to ensure completion of all sewerage projects undertaken under RMK9 and RMK10. ◊ To establish effective public relation strategies in order to create public awareness and to seek acceptance from the property owners of 2,833 properties prior to property connection works so as to facilitate smooth implementation of the Kuching Centralised Sewerage System Project. |
| 2011 | ◊ Effective dispute resolution of alleged damage to properties due to sewerage construction works in Kuching. ◊ Managing property connection works to shophouses covered under the first phase of Kuching Centralised Sewerage System project. |
| 2012 | ◊ Devising a procedure and checklist for processing of sewer plan for the ease of submission, checking and approval of sewer plan. |
| 2013 | ◊ Effective outreach programme for Kuching Centralised Sewerage System (Package 1). |
| 2014 | ◊ Establishing Designated Resource Centre for Wastewater. |
| 2015 | ◊ Compilation of Comprehensive Asset Listing for the Department. |
| 2016 | ◊ Comprehensive Internal Procedure for Complaint Management. |
| 2017 | ◊ Sewer Rapid Response Plan |
| 2018 | ◊ Predictive Equipment Maintenance System Using Supervisory Control and Data Acquisition (SCADA) |
| 2019 | ◊ Inlet Sewage Pumps Failure Predictive System |
