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Client Charter's Achievement v2
20132014|2015|2016|2017|2018|2019|


Client Charter's Achievement 2019

 

2010 | 2011 | 2012

 

No. Client's Charter Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1 Ensure smooth implementation of public sewerage projects in cities and municipalities within the specified time and allocated fund. Please refer sub-menu in RMK-9, RMK-10 & RMK-11
2 Provide support and advice to other local authorities on sewerage related issues. 100%
100% 100% 100% 100% 100%





3 Establish sewerage related guidelines when necessary. 50%
50% 50% 50% 50% 50%





4 Provide updated information on sewerage projects and wastewater treatment and sewerage facilities in Sarawak through the Department’s website and other public relation activities. Please refer sub-menu in Data & Statistics
5 Respond to public queries within 3 days and ensure adequate explanation is given. 100%
100% 100% 100% 100% 100%





6 Process payments to all service providers within 10 days of receiving invoices. 100% 100% 100% 100% 100% 100%