| No. |
Client's Charter |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| 1 |
Ensure smooth implementation of public sewerage projects in cities and municipalities within the specified time and allocated fund. |
Please refer sub-menu in RMK-9, RMK-10 & RMK-11
|
| 2 |
Provide support and advice to other local authorities on sewerage related issues. |
100%
|
100% |
100% |
100% |
|
|
|
|
|
|
|
|
| 3 |
Establish sewerage related guidelines when necessary. |
50%
|
50% |
50% |
50% |
|
|
|
|
|
|
|
|
| 4 |
Provide updated information on sewerage projects and wastewater treatment and sewerage facilities in Sarawak through the Department’s website and other public relation activities. |
Please refer sub-menu in Data & Statistics |
| 5 |
Respond to public queries within 3 days and ensure adequate explanation is given. |
100%
|
100% |
100% |
100% |
|
|
|
|
|
|
|
|
| 6 |
Process payments to all service providers within 10 days of receiving invoices. |
100% |
100% |
100% |
100% |
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