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The Official Website of
Sewerage Services Department Sarawak

Client Charter's Achievement v2
2013|20142015|2016|2017|2018|2019|2020|


Client Charter Achievement 2020

2010 | 2011 | 2012

No. Client's Charter Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1 Ensure smooth implementation of public sewerage projects in cities and municipalities within the specified time and allocated fund. Please refer sub-menu in RMK-9, RMK-10 & RMK-11
2 Provide support and advice to other local authorities on sewerage related issues. 100%
100% 100% 100% 100% 100% 100% 100% 100% -
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3 Establish sewerage related guidelines when necessary. 25%
25% 25% 25% 25% 25% 25% 25% 25% -
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4 Provide updated information on sewerage projects and wastewater treatment and sewerage facilities in Sarawak through the Department’s website and other public relation activities. Please refer sub-menu in Data & Statistics
5 Respond to public queries within 3 days and ensure adequate explanation is given. 100%
100% 100% 100% 100% 100% 100% 100% 100% -
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6 Process payments to all service providers within 10 days of receiving invoices. 100% 100% 100% 100% 100% 100% 100% 100% 100% -
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